A software agent is installed on your servers and workstations that will monitor the critical systems within your network.  In addition to the servers and workstations, other network devices like routers and printers will also be monitored.  Exacting tolerances are established, and when any system within your network falls outside of these tolerances, the monitoring system notifies a technician.  The technician can then immediately look into the issue to determine the cause and begin implementing a resolution.  In 79% of the cases, the technician is able to resolve the issue remotely with very little downtime experienced by the business.

Compare this to the normal situation where the system slowly degrades, processing slower and slower until it eventually freezes entirely.  When this happens the “computer guys” are called to come to the business and resolve the situation … perhaps many hours or days later.