Technology is rapidly changing and it is very difficult to know which new technologies will actually help your business.  Some technologies appear to have all the components to really help your employees become more productive and efficient, but when the technology is installed and configured it becomes cumbersome and ineffective.

Your computer support team should stay on top of technology because that is what they should do on a daily basis.  They should work closely with you to maximize your productivity through the use of well-designed business applications.  In many cases they should help you properly test potential solutions, helping to ensure the product will perform as advertised when it is delivered and installed within your business.