History of DuraLogic

  • We have been in business since 1996.
  • We support over 125 small business networks ranging from 2 to 70 workstations.
  • Our customers span a wide variety of industries and professions.
  • We currently have 4 full-time technicians and are growing at a manageable rate.

Why Choose DuraLogic?

  • Our philosophy is to proactively manage IT with the goal of preventing downtime and data loss.
  • We are going to add structure and routine to your IT process, and take over responsibility for making sure that all important data security tasks are completed on schedule.
  • We have a very “Hands-On” approach to how we manage your network. We don’t wait for you to ask us - we will initiate action and advice.
  • We are very proactive in monitoring your network and in suggesting new technologies that may help your business.
  • We utilize a sophisticated “Remote Network Monitoring and Maintenance” System.
  • We maintain an online database with all network documentation and ongoing issues. This is very important during times of disaster recovery.
  • We can provide clear and understandable documentation on routine day-to-day network procedures.
  • We have found that communication is typically a weak area for IT firms. So after each visit we provide you with a status report, which states “what has been accomplished”. So you will always have a good grasp of where things stand.
  • We have the ability to remotely control your server, and any PC that has Internet access: for troubleshooting, training, installing, etc…
  • We are very careful who we hire, because it is very important that our consultants not only be technically strong, but also possess solid communication skills.
  • You won’t suffer from the “Tech of the Day” syndrome. We will assign a permanent technician to handle your network.
  • Our technicians will come to each visit “prepared”.
  • We take “Data Security” very seriously, and will make recommendations that will not only cover data protection, but also cover areas of legal liability.
  • We help to make sure that our customers do not make any “Price of Non-Investment” mistakes. For example, not investing in a thorough backup solution could cost 100 times as much in cleanup and lost productivity.
  • We will use all of our resources to attempt to complete the task during the first visit. We will then thoroughly test the work, and with your input, make sure that everything is functioning properly.
  • We have a 15-minute response time for phone support calls.
  • We are a small business, just like you. We practice what we preach and you will get “small company” customer service.
  • No pre-paid blocks of time need to be purchased. You just pay a relatively flat fee each month.
  • We desire long-term customer relationships. We have a 97% annual customer retention rate.